This Refund & Subscription Policy explains how subscriptions, payments, cancellations, renewals, upgrades, downgrades, and refunds are handled on the Tradeside Trading Platform. By purchasing a subscription, you agree to this Policy.
Tradeside provides access to software features through subscription plans. Your subscription grants access only to the Platform and its features. It does not include: Investment advice, Trading guarantees, Profit guarantees, Portfolio management, or Brokerage services.
Subscription fees are charged in advance according to the selected billing cycle. Available billing options may include: Monthly, Quarterly, Half-Yearly, and Annual.
If automatic renewal is enabled, your subscription will renew automatically at the end of the current billing period. You may disable automatic renewal at any time before the next billing cycle.
You may cancel your subscription at any time. After cancellation, your subscription remains active until the current billing period ends. No additional charges will be made after cancellation. No partial refunds will be issued for the unused portion of the subscription unless required by applicable law.
Because Tradeside provides immediate access to digital software services, subscription fees are generally non-refundable once the subscription has been activated.
Refund requests will normally not be approved for reasons including:
Tradeside may, at its sole discretion, consider a refund in exceptional circumstances, including: Duplicate payment due to a technical error, Incorrect amount charged because of a billing issue, or Platform-wide service interruption that prevents access for an extended period.
Users may upgrade their subscription plan at any time. Downgrades generally take effect at the start of the next billing cycle. Current billing periods are not refunded.
No refund will be provided if an account is suspended or terminated due to violation of the Terms & Conditions, fraud, abuse of the Platform, illegal activity, or security violations.
For billing, subscription, or refund questions, contact Tradeside Trading Platform at support@tradeside.in
For questions regarding this document, contact support@tradeside.in